Payment and Refund Policy
How to pay for your trip online, how much deposit is required and our refund conditions.
Booking in advance
Inca Trail (2, 4, 5 and 7 days): government permits are limited and sell out, so we recommend booking several months in advance. You only need a permit for your start date and we buy it on your behalf. Solo travelers can join a group — write to us to check availability.
Alternative treks and other tours: we recommend booking at least a couple of months ahead so everything is organized without issues.
Deposit
- Trips over US$500: US$300 per person.
- Trips up to US$500: US$100 per person.
- The deposit is used to buy permits, entrance tickets and train tickets and is non-refundable.
- Together with the deposit we need each traveler’s passport details (full name, passport number, nationality, date of birth and gender).
Balance
The remaining balance can be paid online before your trip or in Cusco at our office, in cash (US dollars or Peruvian soles) or by card, at the latest on the day before departure.
Online payment methods
- Credit and debit cards (Visa, Mastercard, American Express, Diners) via Izipay — secure payment in Peru with 3-D Secure authentication.
- PayPal — pay with your PayPal balance or card. PayPal commissions may be passed on as shown at checkout.
- Bank transfer or money transfer services — on request; we will send the details by email.
Card data is processed directly by the payment gateways; Machulas Journey never stores your card number.
Cancellations and refunds
- Deposits are non-refundable because permits and tickets are non-transferable and non-refundable by government regulation.
- Once the full balance has been paid, the trip cannot be refunded; unused components (train, bus or entrance tickets) may still be usable.
- Date changes on the Inca Trail are not possible once permits are issued. For other treks a change may be possible for an additional fee, subject to availability.
- If Machulas Journey cancels a service for reasons attributable to us, you will receive a full refund of the amounts paid for that service, using the same payment method, within 30 days.
- If a service cannot run due to force majeure (government closure, strikes, natural events), we will offer an alternative route or date.
Complaints
You may file a complaint through our Complaints Book (Libro de Reclamaciones) or write to info@machulasjourney.com.
Last updated: 2026-09-28